Amazon Web Services (AWS) markets itself as a means for companies of all sizes to reach a global market and harness the power of the internet without the need to set up the necessary infrastructure and technical know-how. Naturally, with clients from all over the world, there’s no shortage of communication and language challenges to overcome.

It’s an obstacle Scott Schwalbach knows all about. As the global program and release manager for AWS, Schwalbach works with his team to ensure AWS’ services and content — particularly its extensive elearning library — are accessible to everyone. With a career history of working with some of the biggest giants in tech, Schwalbach has watched globalization develop from its early days, and we asked him all about it.